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               COMMERCIAL BRANCH





About Us

Guntakal division was formed on 10th Oct 1956 in Southern Railway and became a part of South Central Railway with effect from 2nd Oct 1977.

In more than 54 years of service, Guntakal division has successfully played role of a catalystto the economic and industrial growth of the region by embarking upon a continuous process of improvement and modernization to cover all aspects of its operation and lived up to its objectives in fulfilling the expectations of the people in the process.

This division has upgraded the technology and improved the system both in passenger and freight traffic as per the demands of the public.

Guntakal division serves 7 major cement plants and catering large proportion of cement needs of South India.

Also this division transporting raw material such as Dolomite, Lime stone, Barytes and Barytes powder to steel plants and to ONGC. Further this division serves 2 major power plants they are APGENCO/Muddanuru and Karnataka Power Corporation/Raichur.

Guntakal division has been constantly performing better each year in all spears. Number of originating passengers, passenger earnings, originating goods traffic have constantly improved each year.

In its endeavor to better the services continuously towards attaining customer’s satisfaction South Central Railway/Guntakal division has initiated many steps to cater the increasing demands of passengers in that a concept of 24 coaches train has been introduced. To meet passenger needs coaches are being augmented depending upon the exigencies.

The process of computerized reservation of tickets has been extended from 10.5% to 40.5% of the stations over Guntakal division. Unreserved Ticketing System has been extended to 106 locations where advanced tickets can be purchased 3 days in advance for 200 km and beyond. The passenger enquiry system has been strengthened by introducing POETs and by introducing universal enquiry number ‘139’. National Train enquiry system has been introduced which can provide information on train movements all over the Indian Railways network.

Concrete efforts have been taken to maintain punctuality of the train services. At present 97% punctuality is being maintained and striving to achieve 100% punctuality.

The priority is accorded towards enhancing the passenger amenities in that various works like remodeling of station buildings, provision of cover over platforms, construction of foot over bridges, Escalators (Tirupati), Passenger Lifts (Guntakal) improvement to waiting halls, provision of ramps for physically challenged, improved toilet facilities, improvement to circulating area, renovated retiring rooms are being under taken on a continuous basis.

Railways took over the catering services from IRCTC during the year 2010 with aim to provide hygienic, good quality affordable food to the traveling public by adopting best trade and hospitality industry practices and to have an inclusive approach where from the least advantaged passenger to the relatively affluent will be provided catering services in a socially responsible manner.

The recent achievements of this division are - As a part of project ”uni-gauge”, a B.G. Section between Pakala- Madanapalle Road -Dharmavaram section opened for passenger traffic on 29th Jun 2010.

This newly converted section offers alternative route and substantially enhances rail connectivity to Tirupati and Southern region. Further the backward areas of Anantapur and Chittoor districts will get enhanced rail connectivity giving imputes to economic and industrial growth in the region.

The commissioning of 227.40 kms gauge conversion project marks the completion of gauge conversion of entire Rail network in Guntakal division.

We are committed for providing a quality of service to the rail users.


  Citizen Charter

 

PREAMBLE

This Charter is a commitment of the Indian Railway Administration to:

1. Provides safe and dependable train services
2.Set notified standards for various services wherever possible
3.Provide courteous and efficient counter services
4.Ensure adequate passenger amenities in train and at railway stations
5.Set up responsive and effective grievance redressal machinery, at various levels for time bound resolution of complaints and grievances as far as possible.

RESERVATION

1. Provision of computerized reservation facilities at all stations with a workload of 300 reservation related transaction.

2. Opening of adequate number of counters to ensure reduced waiting time.

BOOKING

1. Opening of ticket booking counters with adequate working hours to facilitate issue of tickets to the public. The working hours will be clearly displayed at the counters

REFUNDS

1. As far as possible, refunds would be made across the counter, provided the ticket is surrendered within the specified time limit. Such refunds can be obtained at the coumputerised counters of any station provided it is linked with the ticket issuing station and the ticket is presented within the prescribed limit.

2. In case of failure of air-conditioning equipment, difference of fare between air-conditioned and non air-conditioned class of travel for the portion traveled without air-conditioning shall be refunded for which a Certificate may be obtained from Guard/TTE.

3. Station Masters of certain important stations/reservation offices have been granted special discretionary powers to grant refund on used tickets issued from their stations where refund is not admissible at the station due to expiry of the time limits prescribed in the rules. The list of stations, where this facility is available, is published in the respective Zonal Railway Timetable.

4. In case where refund is not permissible across the counter, the Railway Administration shall provide the passenger with a Ticket Deposit Receipt. Refund as admissible in such cases will ordinarily be settled within 90 days of the submission of the claim.

LOST, TORN OR MUTILATED TICKETS

1. No claim for refund is entertained by Indian Railways in case of lost or misplaced tickets.

2. Refund of fare will be granted in respect of a torn or mutilated ticket if the authenticity is verifiable on the basis of the particulars visible on the face of the ticket.

3. If the ticket is confirmed/RAC, the Railways may permit travel on the same reservation, on payment of charges fixed from time to time.

CONCESSIONS

Handy information pamphlets in local languages containing details of different types of concessions to which passengers are eligible and other relevant passenger information will be made available at Book Stalls and Railway Counters onpayment of nominal charges.

SPECIAL TRAINS

Information will be given in advance through media for special trains on special occasions

ENQUIRY AND INFORMATION

1. Railway Timetables provide information for different trains, computerized Interactive Voice Response System is also available at important stations.

2. The position of running of trains will be updated regularly and announced on the Public Address System at important stations and also made available on telephone or personal enquiries.

CATERING

Indian Railways shall provide catering services through mobile and static units.

CLEANLINESS

Every effort shall be made to keep railway premises clean and hygienic with provision of safaiwalas. Pay and Use toilets are also available at certain stations.

PASSENGER AMENITIES

Basic facilities like booking arrangements, waiting hall. Benches lighting, dirking water, platform, urinals, and shady treesshall be available at all the regular stations. On board a train, lighting and fans, cushioned berths, toilets, reservation charts and destination board will be available. TTEs/Conductors, etc. shall also be available to attend to complaints/grievances.

PUBLIC GRIEVANCES

Railway Administration would ordinarily reply to the complainant within 90 days, where detailed enquiries are not required to be made and within 120 days, in case of complaints where detailed enquiries are warranted.

THEFT OF LUGGAGE

A Prescribed FIR Form is available in the Timetable or with TTEs/Guards or GRP escort. After filling it up, the Form may be handed over to one of the officials viz., TTE, Guard or GRP escort for registration of the report at the next Police Station.

CO-OPERATION FROM PASSENGERS

Co-operation of general public is sought to maintain cleanliness, avoid unnecessary chain pulling, maintain cordial relations with fellow passengers and railway staff coming into their contact, abstain from carrying inflammable items, and discourage touts.


______________________________________________________________________________________________



                                   Organisational Structure




Public Grievances Redressal Machinery



                 Functioning of Public Grievances Redressal Machinery on Guntakal division.

I.Complaint Handling Policy:


At divisional level complaints are directly handled by Additional Divisional Railway Manager who is also the Divisional Director of Public Grievances.

Complaint: A complaint gets precipitated when the system fails to deliver the guaranteed services to its customers. Otherwise a complaint is dissatisfaction note of the system on the failure of services assured to them.

Source of Complaints:

 1.Direct way of reporting a complaint is by recording in complaint book provided at various places in station like with SM on duty, Parcel Office, Booking Office, Goods Shed and Catering units etc.

2.While on train, a complaint can be recorded with Guard, COR (TTE) and Pantry Manager. All these people are supplied with complaint books.

3.Complaints can also made by way of 
         a)Direct letters.
         b)Complaints can be referred to headquarters, other divisions and by other railways.

4.E-mail complaints: These complaints are mailed directly to respective dealing officers e-mail addresses who’s IDs are notified in Time Table.

Disposal of Complaints:


            1.Most of the complaints are received through complaint books. These complaints are disposed based on the explanations of staff and remarks of station master.

            2.In all other cases viz. the complaints received from Headquarters, other divisions and other railways, complaints are disposed by way of enquiring the connected staff or calling for remarks from concerned Branch Officers.

            3.In case of complaints where serious misbehaviour or large corruption is alleged, confronted enquiries are ordered.

            4.While replying to every complaint /grievance, the suffering of passenger is taken into account and replied after attending to the grievance duly taking steps against its recurrence.

            5.At times complaints are heard directly. In the very presence of complainants connected staff are counseled duly assuring of corrective action.

            6.After attending to every aspect of the grievance, the complainants are replied.

            7.Complaints appearing in press are also attended on priority.

 

II.Various avenues available for redressal of grievances:

On Train:Passengers for redressal of their grievances may contact TTE, RPF/GRP or Guard of the train.

At At          At Stations:Passengers for redressal of their grievances may contact Station Master, Assistance booths set up by TCs, RPF or GRP.

At Divisional Level: Traveling public may contact ADRM or any Commercial Officer for redressal of their grievances.

Special Monitoring Cells:S.C. Railway has set up Special Monitoring Cells to provide better Railway Services.

TheseSpecial Monitoring Cells have been set up at S.C. Railway headquarters and Divisional headquarters.

Problems related to Catering, Passenger Amenities, Cleanliness and late running of trains can be reported to the nominated officers of these monitoring cells whose contact numbers are displayed at all important stations and Time Table from time to time. ADRM will be the nodal officer at Divisional Level.


Nodal Officers nominated for the above Cells.

Sl. No.

Service

At Zonal Level

At Divisional Level

1

Passenger amenity & cleanliness cell

CCM (PS)

CMD

CME

Sr. DCM

CMS

Sr.DME (C&W)

2

Punctuality Cell

CPTM

Sr. DOM

3

Catering Cell

CCM (PS)

Sr. DCM



         SMS based Passengers Complaints and Suggestions System (SPCSS)

             A unique number 8121281212 is given to passengers for sending their complaints/suggestions through SMS. These complaints/suggestions get stored in CCMs server. Headquarters’ Commercial Controller will filter these complaints/suggestions and will be directing them to respective divisions/departments on line.

These complaints will be received by Commercial controller in the divisions and he will send them to respective branches for immediate action on line and will be dealt by ADRM.


 
Headquarters Level.

  1.            Passenger will transmit his complaint by SMS through 8121281212.

 2.            It directly gets stored in CCMs server.

     3.    Hqtrs. Commercial controller will sort out these complaints and sends them online to divisions/departments.

Divisional Level.

1.These complaints are received by Commercial controller in the division and he will be transmitting these complaints to respective branches on line.

2.Dealers in the branches will have to get the remarks quickly and send it on line for ADRM approval.

3.ADRM may approve as it is or can modify it and then press OK button and reply is reached to passenger and the complaint gets closed.

All this exercise will have to be completed within 24 hours.

GM/S.C. Railway had commissioned this SMS based Passenger Complaint and Suggestion System (SPCSS) on 08.02.2010.

                           Category of Stations over Guntakal Division

Category

No.Of Stations

A-1

1

(Tirupati)

A

6

(Guntakal,Cuddapah,Anantapur,Raichur,Renigunta,Yadgir)

B

8

(Chittoor,Pakala,Gooty,Dhone,Srikalahasti, Dharmavaram,Adoni,Mantralayam Road)

D

9

(Kadiri,Koduru,Krishna,Nalwar,Narayanapet Road, Razampeta,Tadipatri, Venkatagiri, Yerraguntla)

E

90

F

20 (HALT STATIONS)





PRS Locations Over Guntakal Division

S.No

Station Name

Catg

State

District

Rail Head/NRail Head

1

TIRUPATHI

A1

AP

Chittoor

Rail Head

2

GUNTAKAL

A

AP

Anantapur

Rail Head

3

RAICHUR

A

Karnataka

Raichur

Rail Head

4

ANANTAPUR

A

AP

Anantapur

Rail Head

5

CUDDAPAH

A

AP

Cuddapah

Rail Head

6

RENIGUNTA

A

AP

Chittoor

Rail Head

7

YADGIR

A

Karnataka

Gulbarga

Rail Head

8

DHARMAVARAM

B

AP

Anantapur

Rail Head

9

ADONI

B

AP

Kurnool

Rail Head

10

CHITOOR

B

AP

Chittoor

Rail Head

11

YERRAGUNTLA

D

AP

Cuddapah

Rail Head

12

TIRUPATHI.(HILL)

Non Rail Head

AP

Chittoor

Non Rail Head

13

SINDHANURU

Post Office

AP

Raichur

Post office

14

PULIVENDULA

Non Rail Head

AP

Chittoor

Non Rail Head

15

RAICHUR

Post Office

Karnataka

Raichur

Post Office

 

Unified (UTS cum PRS) Locations over Guntakal Division

 

S.No

Station Name

Catg

State

District

 

1

Dhone

B

AP

Kurnool

 

2

Gooty

B

AP

Anantapur

 

3

Srikhalahasti

B

AP

Chittoor

 

4

Mantralayam road

B

AP

Kurnool

 

5

Pakala

B

AP

Chittoor

 

6

Koduru

D

AP

Cuddapah

 

7

Kadiri

D

AP

Anantapur

 

8

Krishna

D

AP

Mahaboobnagar

 

9

Narayanpet Road

D

Karnataka

Gulbarga

 

10

Nalwar

D

Karnataka

Raichur

 

11

Rajampeta

D

AP

Cuddapah

 

12

Tadipatri

D

AP

Cuddapah

 

13

Venkatagiri

D

AP

Nellore

 

14

Bugganapalli C Nagar

E

AP

Kurnool

 

15

Betamcherla

E

AP

Kurnool

 

16

Chandragiri

E

AP

Chittoor

 

17

Kalikiri

E

AP

Chittoor

 

18

Kondapuram

E

AP

Cuddapah

 

19

Kamalapuram

E

AP

Cuddapah

 

20

Kalluru

E

AP

Anantapur

 

21

Mulakalacheruvu

E

AP

Chittoor

 

22

Mudigubba

E

AP

Anantapur

 

23

Muddanur

E

AP

Cuddapah

 

24

Madanapalle Road

E

AP

Chittoor

 

25

Nandalur

E

AP

Cuddapah

 

26

Obulavaripalli

E

AP

Cuddapah

 

27

Pileru

E

AP

Chittoor

 

28

Pullampeta

E

AP

Cuddapah

 

29

Rangapuram

E

AP

Kurnool

 

30

Rayalacheruvu

E

AP

Anantapur

 

31

Vendodu

E

AP

Nellore

 

32

Vayalpadu

E

AP

Chittoor

 

LIST OFSTATIONSPROVIDED WITHPASSENGER OPARATED ENQUIRY TERMINALS (POETs)

Sl

Station

Catg

No.of POETs

1

TIRUPATI

A1

3

2

ANANTAPUR

A

1

3

CUDDAPAH

A

1

4

GUNTAKAL

A

1

5

RAICHUR

A

1

6

RENIGUNTA

A

1

7

YADGIR

A

1

8

ADONI

B

1

9

CHITOOR

B

1

10

DHARMAVARAM

B

1

11

DHONE

B

2

12

GOOTY

B

1

13

SRIKALAHASTI

B

1

14

MANTRALAYAM

D

1

15

RAZAMPETA

D

1

16

VENKATAGIRI

D

1

17

YERRAGUNTLA

D

1

18

KODUR

D

1

19

TADIPATRI

D

1

20

TIRUMALA HILLS

NRH

2



Janasadharan Ticket booking sevak (JTBS) on Guntakal Division

Sl

Station

Name of JTBS Operator

Address

Date of Commission

Period of Contract

1

Yadgir

Sriram, S.Mayagiri

Railway Colony, Ladis Galli, Yadgir - 585202Mob:09916204186

15.09.2008

15.09.2008 to 14.09.2011 Extended up to 14.09.2012

2

Tirupati

P.Vikram

Shop No.4, A.G.K. Buildings, 37, Gandhi Road, Tirupati – 517501.Mob:9989293862

18.06.2011

21.06.2011 to 20.06.2014

3

Guntakal

Mohammed Mushtaque Ahmed

D.No.10-46, Beside Khan Bro’s Building, Station Road,Guntakal – 515801.Mob:9676098840

30.06.2011

30.06.2011 to 29.06.2014

 

DETAILS OF RETIRING ROOMS/DORMITORIES OVER GTL DIVISION

Stns.

Type of Retiring Rooms/Dormitory

No.of Retiring Rooms/Beds (Dormitory)

Tariff for 24 hours per room/per bed (Dormitories)

(Rs.)

GTL

AC Double Bedded.

01

400

Non-AC Double Bedded.

03

175

Non-AC Double Bedded Non- attached Bathroom.

04

100

Non-AC Single Bedded Non- attached Bathroom.

02

50


RU

AC Double Bedded.

03

350

Non-AC Double Bedded.

05

175

Non-AC Single Bedded Attached Bathroom.

01

90


RC

AC Double Bedded.

01

250

Non-AC Double Bedded.

03

150

AC Dormitory 24 hrs.

08

125


GY

Non-AC Double Bedded.

02

175


HX

AC Double Bedded.

01

300

Non-AC Double Bedded.

02

150

AC Dormitory 24 hrs.

04

125


TPTY

AC Double Bedded.

06

450

AC Deluxe Bedded.

03

600

Non-AC Double Bedded.

06

225

Non-AC Deluxe Double Bedded

06

350

AC Dormitory 24 hrs.

08

225

Non-AC Dormitory 24 hrs.

08

75


YG

AC Double Bedded.

01

250

Non-AC Double Bedded.

03

150

Non-AC Dormitory 24 hrs.

04

50


DMM

Non-AC Double Bedded.

02

150


AD

Non-AC Double Bedded.

02

150


KHT

Non-AC Double Bedded.

01

175


ATP

AC Double Bedded.

01

400

Non-AC Double Bedded.

03

175


CTO

AC Double Bedded.

01

375

Non-AC Double Bedded.

02

150

Non-AC Dormitory 24 hrs.

08

50


MALM

AC Double Bedded.

01

250

Non-AC Double Bedded.

02

150

Non-AC Dormitory 24 hrs.

04

50

Details of STD booths over Guntakal division.

S.No.

Station

Location

1

GUNTAKAL

Platform No.3 & 4 (Middle of the platform)

2

GUNTAKAL

Platform No.1 & 2 (near FOB)

3

TADIPATRI

Platform No.1 (Near Booking office)

4

CHITTOOR

Platform No.1 (Near TC Office)

5

ADONI

Platform No.1 (Near GRP Police Station – Raichur end)

6

RAICHUR

Platform No.1 (Near SS office).

  

Details of ATMsover Guntakal division.

 

 

 

 

 

SlNo.

Station

Name of the Bank

 

 

1

Tirupati

State Bank of India.

 

2

Tirupati

Dena Bank

 

3

Tirupati

Union Bank of India

 

4

Tirupati

Punjab National Bank

 

5

Tirupati

Indian Overseas Bank.

 

6

Tirupati

Indian Bank

 

7

Tirupati

Canara Bank

 

8

Anantapur

State Bank of India.

 

9

Anantapur

AXIS Bank

 

10

Cuddapah

State Bank of India.

 

11

Guntakal

State Bank of India.

 

12

Raichur

State Bank of Hyderabad.

 

13

Yadgir

State Bank of India.

 

14

Chittoor

State Bank of India.

 

15

Gooty

State Bank of India.

 

16

Tadipatri

State Bank of India.

 

17

Nandalur

State Bank of India.

 

18

Kamalapuram

State Bank of India.

 



Leased SLRs/AGCs/VPs Over Guntakal Division.

Sl.

No

Train No.

From

TO

Type

Lease Holder

Remarks.

SLRs:

1.

12707 AP Sampark Kranthi

TPTY

HNZM

FSLR

Sri B.Ganesh,mSC

3 days

(Mon, Wed & Fri)

.

2.

12707 AP Sampark Kranthi

TPTY

HNZM

RSLR

Sri B.Ganesh,SC

- do -

3.

17482 Exp.

TPTY

Bilaspur

RSLR

Sri M.Sivasankar, GDR.

2 days in a week

(Sun & Thu).

4.

17482 Exp.

TPTY

Bilaspur

FSLR

Sri Sivaprakash Rao,VKI.

- do-

5.

17480 Exp.

TPTY

PUri

FSLR

Sri M.Sivasankar, GDR.

5 days

6.

17480 Exp.

TPTY

PURI

RSLR

Sri M.Sivasankar, GDR.

5 days in a week

(Except Sun&Thu)


AGCs:

7.

12707 AP Sampark Kranthi

TPTY

HNZM

AGC

Sri N.Nagaraju, RU

3 days in a week (Mon,

Wed & Fri)

8.

17487 Exp.

TPTY

VSKP

AGC

Sri B.Raja, TPTY

7 days in a week.

VPHs:

9.

18047/18048 Amaravathi Exp.

GTL

Shalimar

VPH

Sri B.Ganesh, SC

Daily

10.

18047/18048 Amaravathi Exp.

- do -

- do -

VPH

Sri Sivaprakash Rao, VKI

O/W Tue &Fri

R/N Mon,Thu &Sat.

11.

18047/18048 Amaravathi Exp.

- do-

- do-

VPH

Sri Sivaprakash Rao, VKI

7/4 days.

12.

16204/16203 Exp.

Renigunta

Chennai

VPH

Sri Anurag Sarda, Jaipur

All days.

13.

16382/16381 Jayanthi Exp.

Renigunta

Wadi

Bunder

VPH

Sri Munilal Jain & Sons, Chennai

All days.


DETAILSOFVEHICLEPARKING STANDS OVER GTL DIVISION

 Sl. No.

Station

Category

Area

Sq.Mtrs

Name of the contractor

1

YG

A

352

Anil Kumar

2

RC

A

852

Md.Saleem

3

AD

B

78

N.Nandeesh

4

GTL

A

1234

K.Veeranna

5

GY

B

114

S.Mohammed Basha

6

HX

A

520

S.Mohan Rao

7

RU

A

190

K.Narayana Rao

8

PAK

B

60

R.Ramesh

9

CTO

A

279

R.Ramesh

10

ATP

A

502

K.Srinivasa Babu



          Catering Facilities Available on Guntakal Division




Source : South Central Railway CMS Team Last Reviewed on: 17-07-2017  


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